We’ve all been watching the news and seen the recent violence that has happened in D.C. I’ve been getting a lot of questions about this through the frame of crisis and crisis response and what organizations should do. In fact, I was speaking about this on a panel and was…

One of the things I enjoy most is sailing. I try and spend as much time as I can sailing, and it has taught me many important lessons that I frequently apply to my life and my business. For example, think about the mast of a ship. It’s that tall…

Simulations Build Muscle Memory for Teams Crisis simulations are a sure fire way to build “muscle memory” of response and action that can be deployed during an actual crisis impacting you or your organization. We believe simulations are one of the most effective tools in a communication team’s toolbox. During a simulation, teams are required to…

We’re really excited about the launch of our new website, kith.co, which highlights exactly how we help organizations gain reputation resilience. We work with companies, associations, and other organizations to help them find that resiliency, which often begins by helping them get out of the tough situation they find themselves…

Take It Easy The sun will rise tomorrow, and there will be paths forward for you and your organization. Sometimes it’s hard to take it easy, especially when something you’re responsible for goes off the rails. But it’s critically important that you not be too hard on yourself. You will…

We just finished a strategic planning session for a client virtually over Zoom. One of the things that came up during the sessions was people don’t have time to be strategic. They’re too busy and too task-focused — responding to the inputs they constantly receive. It got me thinking about…

What kind of communicator are you when the lights are bright and hot? Obviously, humans are warm blooded as a matter of biology, so I’m really asking more about your nature as a strategic communicator. Some are warm-blooded creatures and some are cold-blooded creatures. Warm-blooded communicators manage their metaphorical body…

What we’ve observed during the season of COVID is that major corporations are getting the basic blocking and tackling of traditional crisis communications right. What businesses are struggling with social risk — issues that affect specific communities at a personal and collective level. Think about the Black Lives Matter movement…

The pandemic has upended so many aspects of life and commerce. Prior to this upheaval, conversations about corporate purpose were well underway. Consumers and business leaders alike were looking at where they want to fit within societal expectations. COVID-19 has brought these discussions to a crystal clear point. The pandemic…